Brielle
View on Customer Support
Passion for bringing and keeping the human aspect of customer support, building relationships with users to spearhead Support Driven growth within the organization.
Preferred learning style
I prefer to learn as I go (hands-on) with written docs to refer back to.
Communication style
Direct- I prefer a quick slack.
Collaboration style
I am pretty flexible and am open to doing what is best for the larger group.
Approach to problems
I am analytical and a thinker so I tend to approach problems cautiously and with emotional intelligence.
Preferred way to be recognized
I enjoy small tokens of appreciation, I also enjoy words of Affirmation.
What I enjoy at work
CULTURE, I love networking and meeting new people. It is super cool because at Sourcegraph there are several regions where the team is located.
Thoughts on asking for help
I prefer to make sure I have done all that is within my personal realm of knowledge and power and then reach out to a colleague.
Preferred time to work
I find that I perform well and my brain is ready for meetings in the morning.
Feelings to receiving messages outside work hours
I do not mind receiving messages outside of my working hours. If it is an emergency I would rather be notified on my personal phone.
How to show up when I’m feeling off
I am a huge communicator and some would find me to be quite vulnerable, so a quick check-in would be awesome.
Things that make me anxious
Working really hard on a project and not receiving any feedback or recognition
Technical areas of knowledge
Mostly all things Support related as far as platforms.
Technical interests to learn
Coding
Current personal project
Short Stories
What I fear
Mice
Favorite quote
“We are not human beings having a spiritual experience; we are spiritual beings having a human experience.” - Pierre Teilhard de Chardin
How I eat fries
Ketchup on the side
Sun, moon and rising signs
Leo Sun, Cancer Moon, Pisces Rising