Modern Health

How to use Modern Health & a demo:

Learn how to use our mental health benefit by watching this informational session and demo led by the team at Modern Health.

What does Modern Health offer?

Modern Health is the one-stop shop for all tools related to mental well-being and self-improvement. Teammates will have access to the following features:

• Personalized Plan: Take a well-being assessment and review which tools may be most helpful for you.
• Professional Coaching Support: Get matched to a dedicated professional who can help you reach your personal and professional goals. As a Sourcegraph teammate, your first 6 coaching sessions are complimentary. After the allotted sessions have been utilized, team members can work directly with the provider to determine a path forward at an additional cost to the teammate.
• Therapy: As a Sourcegraph teammate, your first 6 therapy sessions are complimentary. After the allotted sessions have been utilized, team members can work directly with the provider to determine a path forward at an additional cost to the teammate.
• Curated Content Library: Learn quick tricks to prevent burnout, manage stress, and cope with anxiety or depression based on evidence-based digital programs. You can use these digital programs for in-the-moment support or to build your own toolkit of techniques to improve your mental well-being.
• Circles: Live community sessions led by Modern Health therapists and coaches, designed to help you proactively improve your mental health. Access to circles is unlimited and center around topics such as Foundations of Mental Health, Healing Asian Communities, Power of Women, and more.

If you’re still not sure where to get started, we recommend that you:

1. Download the app and register your account
2. Register and take the well-being assessment
3. Get matched to a dedicated coach and/or therapist who can work with you to figure out next steps.

What benefits am I eligible for?

Based on our Sourcegraph plan with Modern Health, you and 3 of your dependents have access to:

• 6 one-on-one video sessions (per year) with certified mental health, professional, or financial well-being coaches
• 6 one-on-one video or in-person sessions (per year) with licensed clinical therapists
• Unlimited group support sessions (known as Circles), designed to be safe spaces for sharing & learning with others. (Note: Circles currently offered in English only.)
• Guided Meditations on managing stress and proactively building resilience.
• Ongoing well-being assessments to check-in on your well-being over time

Are my dependents eligible?

Yes, coverage for up to 3 dependents is included in your benefit.

Dependents have the following complimentary sessions: 6 coaching sessions and 6 therapy sessions which they will receive separately from your reserved sessions.

“Dependents” refers to:

• Your legal spouse or domestic partner;
• You, your spouse’s, or your domestic partner’s children under the age of 26;
• A child age 18 -26 for whom you, your spouse or your registered domestic partner is a court appointed guardian; and
• A child for whom you have a Qualified Medical Child Support Order.

Which areas does Modern Health support?

Modern Health cultivates the resilience needed to weather the ups and downs of everyday life. Here are the specific areas where we can help:

• Work Performance: productivity, leadership skills, work relationships, professional development
• Relationships: romantic relationships and dating, family, friends, breakups
• Stress & Anxiety: anxiety, depression, stress, resilience
• Healthy Lifestyles: sleep, physical activity, eating well, habits
• Financial Well-being: goals, budgeting savings and debt, management, investing
• Diversity, Inclusion & Belonging : gender, equality, unconscious bias, LGBTQ+
• Life Challenges: pregnancy/parenting, elder/child Care, loss of a loved one, illness
• Mindfulness & Meditation: stress less, sleep better, focus better, meditation for beginners

Note: This list isn’t intended to be comprehensive. Please reach out to help@joinmodernhealth.com with any questions about how or where to get started.

How does Modern Health think about mental health?

The philosophy towards mental health comes from the World Health Organization (WHO):

“in which every individual realizes his or her own potential, can cope with the normal stresses of life, can work productively and fruitfully, and is able to make a contribution to her or his community.”

Is Modern Health backed by science?

Modern Health’s model is grounded in evidence-based approaches, primarily Cognitive Behavioral Therapy, Acceptance and Commitment Therapy, Motivational Interviewing, and Mindfulness.

When do my Modern Health benefits reset?

Your benefits reset on June 29th, 2022.

Note: Unused sessions do not rollover when your benefits reset.

What languages is Modern Health available in?

The platform is currently available in English, Spanish, French, Chinese (simplified), French Canadian, German, Hindi, Japanese, Korean, Portuguese, Spanish (Latin American.). If any of these languages are not your preferred language, please note Care is provided in most languages. Feel free to email help@joinmodernhealth.com to find out more.

Registration

• Am I eligible?

  • All Sourcegraph teammates are eligible for Modern Health.

• How do I register?

  • Download the Modern Health app in the Google Play Store (Android) or App Store (iOS).

  • After your download is complete, select “Join Now” from the welcome page of the mobile app.

  • Use your legal first and last name that is on file with Sourcegraph.

  • Verify using your company email.

  • Enter your Sourcegraph email and password of your choice. (Remember that you must register with your Sourcegraph email, but you can change your Modern Health account email to your personal email in Settings upon registration.)

  • Select “Register” on the web or “Agree & Join” on the mobile app to complete registration.

If you have trouble registering for Modern Health, please don’t hesitate to reach out to help@joinmodernhealth.com with a note or screenshot. Their customer support team will verify the information against what they have on file to provide you the best instructions on how to successfully access Modern Health.

How do I register a dependent?

You may invite dependents to register for Modern Health only after you’ve registered yourself. Once you’ve registered, you will have the option in your user profile to invite adult dependents under “Settings.”

Adult Dependents

In order to register an adult dependent (age 18+), follow the instructions below:

1. In the Modern Health app, click into the “Information” section
2. Click the “invite dependents” button and enter in your dependent’s full legal name and preferred email
3. A registration link will be emailed to your dependent

Minor Dependents

App usage and coaching is only available for dependents 18+. If your dependent is under the age of 18 and would like access to sessions, follow the instructions below:

1. In the Modern Health app, click into the “Information” section.

2. Click the “invite dependents” button and enter in your dependent’s full legal name and an appropriate parent/guardian email for coordination and communication.

3. We will email you at the provided email address to work to find an appropriate provider and connect you directly with the provider.

What is the well-being assessment, and why should I take it?

Similar to an annual physical with your primary care physician, Modern Health’s well-being survey serves as a check up for your mental health. You can retake the survey to track your progress over time.

Your well-being score empowers experts at Modern Health to provide you with the best user experience. It enhances the customization of your personalized wellness plan, which makes it more effective in addressing your specific needs. Although the ups and downs in well-being scores are inevitable, the data-driven approach keeps up with how you’re doing over time to support you with the tools to improve no matter where your score is at today.

Care

What is coaching? Coaching is a collaborative process to help you make important changes in your personal and professional life. Your coach is there to help you figure out how you want to change and the steps you need to take to do so. Your coach’s job is to help you organize your thoughts, emotions, and goals and break things down into smaller steps that create forward movement and growth. The client is the driver of these sessions, while the coach is there to provide reflection, clarity, and accountability.

What is therapy? Therapy is talk-based mental health treatment delivered by licensed clinicians to help with mental health needs. Therapy is appropriate if there is a clinical concern, as defined by the duration of symptoms (e.g., most of the time for two weeks) and their severity (e.g., interfering with someone’s ability to function in an important area of life). Those with a clinical need essentially experience symptoms (e.g., depression, anxiety) that are strong, last a long time, and impact the ability to function.

What is the difference between coaching and therapy? Modern Health’s belief is that anyone can benefit from working with a coach, and some people need therapy in addition to or instead of coaching. The primary difference between coaching and therapy is that therapy is conducted by licensed mental health professionals who are trained to treat clinical difficulties (e.g., depression, anxiety), whereas coaches work on non-clinical issues (e.g., personal growth, financial well-being, and professional development). You can maybe think about it as the difference between seeing an orthopedic surgeon and a physical therapist. If you have broken your leg, you should see a surgeon since they are uniquely qualified to support you. But if you’ve sprained your ankle, a physical therapist is a much better fit. Not only would seeing a surgeon be more intense than you need, but physical therapists are better trained to help you gain strength. In this metaphor, therapists serve as the surgeon and coaches serve as the physical therapist.

Here is a breakdown of the different types of providers in our coaching and therapy networks:

Coaching: Coaches work with individuals to help them have the kind of lives they want. While there is no specific degree or license required to practice as a coach, all Modern Health coaches are rigorously vetted, certified, and trained in evidence-based approaches.

Therapy: Therapy can be provided by therapists or psychologists. Therapists can have a variety of titles (counselors, therapists, clinicians, etc.). What they have in common is a master’s degree (M.A., or M.S.) in clinical psychology or a related field and are licensed in the state in which they practice. Common licenses include Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW), and Licensed Professional Counselor(LPC): These therapists are also trained in the assessment and treatment of mental health concerns. Psychologists have a doctoral degree (Ph.D., or Psy.D.) in clinical psychology or a related field such as counseling psychology or education and are licensed in the state in which they practice. They are trained in the assessment and treatment of mental health concerns.

Why do I only see coaching as an option? Based on your answers to the well-being survey, Modern Health will determine the appropriate care for your level of well-being needs and direct you to match with either a coach and/or a therapist. We believe that everyone can benefit from working with a coach and some people can benefit from working with a therapist if they have a clinical need.

If you weren’t matched to a therapist based on your well-being survey, but would still like to be matched with a therapist, you can reach out to help@joinmodernhealth.com and notify the Care Team that you were matched to coaching, but would like to be matched to a therapist. The Care Team will then work with you on your preferences, areas of focus, etc. and make sure you receive great matches for therapy.

How do you match me to a provider? Modern Health matches you to an appropriate coach based on a proprietary algorithm that takes into account your well-being assessment and areas you want to focus on.

How often should I meet with my coach or therapist? How often you meet with your coach or therapist depends on your personal situation. Some people like to meet weekly, whereas others meet every month or two.

Can I complete sessions with my partner or a family member? Yes, you are able to use your sessions with your partner or a family member. If you choose to do so, each completed session will count as one of your covered sessions. Please discuss this directly with your coach or therapist prior to including someone else in your session.

What can I expect during my first coaching session? During the first session, your coach will kick things off with an introduction to what coaching is and what you can expect during the session, including reviewing confidentiality (nothing you discuss is shared with Modern Health or your employer unless you request more support or need crisis resources). They will then ask you a few questions to better understand what you hope to get out of the coaching experience and what a successful experience would be for you. By setting expectations up front, the coach will be able to better help you identify personal goals and take steps towards achieving them. In subsequent sessions, the coach will follow up on any action items to understand their impact and you will together come up with next steps. The standard coaching session is 30 minutes and takes place over video, usually every two weeks or once a month. In between sessions, you are encouraged to reach out to your coach with any follow up questions or advice via Modern Health’s digital messaging tool in the app as well as utilize the digital CBT and meditation programs.

What can I expect during my first therapy session? Similar to coaching, therapists will start each session with an introduction and review of expectations and confidentiality to make sure that you feel comfortable with them and the process. They will then ask you a series of questions to get a better understanding of your symptoms and background to best identify how you can work together to achieve your goals. After this initial assessment, they will work collaboratively with you to formulate a treatment plan and review different methods to help you address your needs (e.g. Cognitive Behavioral Therapy, Acceptance and Commitment Therapy, Dialectical Behavior Therapy). They will likely give you some follow up action items that you can take away from the session. In follow up sessions they will review specific action items and alter your treatment plan based on your needs. Typically, therapist visits will be 45–50 minutes in length and occur in person or via video, often weekly.

How should I prepare for my first session? Before your first session, we encourage you to ask yourself a few questions. As with many other aspects of your life, the more effort you put into your coaching and/or therapy experience, the more you’ll get out of it. These can help guide your initial conversations with your coach or therapist.

• Where do you want to start?

• You might have a lot of areas of interest (e.g., you want to learn mindfulness, and work on your finances). Spend some time thinking about where you want to get started before your first visit. What is most on your mind or stressing you out?

• Do you know what your goals are or do you need help figuring that out?

• What do you want to get out of coaching or therapy?

• What do you want your coach to be like? Do you want someone who holds you accountable, who is a cheerleader, who challenges you?

• How do you want your life to look when you are done? What does success look like?

What happens if my provider isn’t a good fit? Our goal at Modern Health is to find someone that you feel you can do good work with and who can do good work with you! If you think the first person you meet with doesn’t seem like a good fit, just let the Modern Health team know (help@joinmodernhealth.com) and they will connect you with someone new.

Logistics

• You have unlimited access to your coach over text and/or email.
• Coaching and therapy sessions are held over video/phone.
• If you need to miss a scheduled session please let your coach/therapist know at least 24 hours before your appointment. If you cancel after that time, or miss the session, it will count towards your total covered sessions.
• Remember that the Sourcegraph PTO policy is meant to enable you to make time for your mental health. Team members should feel empowered to make an appointment for coaching or therapy in the middle of the day or take time off to attend an appointment. We have various emojis in Slack that you can denote as your status while you do this. Simply type in “coaching” or “therapy” to start the emoji as an indication to your peers that you are prioritizing your mental health during a block of time.

What do I do if I need support in between sessions? Beyond sessions, your coach is available through chat to check in on your progress toward your goals, as well as provide ad hoc support when situations come up that you might need advice on, but don’t need a full session for. To chat with your coach, click the blue text bubble on the bottom center of the mobile app.

Note: Modern Health is not a crisis resource. If you are experiencing a mental health emergency, please go to the nearest emergency room or contact a local emergency response line. You can find local and international resources by selecting “Information” on the bottom right of your mobile app, and then clicking the red “Access to 24/7 Crisis Information” banner at the top of the screen.

Confidentiality and Security

Does my employer know if I’m using Modern Health? No, a list of new Sourcegraph teammates is sent to Modern Health on a monthly basis so they can update Sourcegraph database but whether a teammate chooses to use Modern Health or not is confidential and will not be shared with Sourcegraph. All information submitted through the Modern Health application is kept confidential and used to deliver a more personalized experience. No individual usage data will ever be shared back with your employer.

Is what I discuss with my coach/therapist confidential? All information between you and your coach is confidential, except in the following cases:

• You are at risk of harming themselves and/or others
• Child, elder adult, or dependent adult abuse
• Court subpoenas

How do you protect my information? Hypertext Transfer Protocol Secure (HTTPS) encryption measures for all data exchanged between our members and the application. Conversations are encrypted in transit via SSL (TLS v1.2) and each conversation (between a member and a provider) has its own encryption key which is stored in a separate, secure management system. Message contents are encrypted upon receipt by the web server and are transported and stored in internal systems.

Crisis Support

What do I do in a crisis? If you are experiencing a crisis (e.g., thoughts about suicide, thoughts about harming yourself or others, medical crisis, or in a dangerous situation) please call:

• emergency responders (911 or the appropriate local emergency number for your area)
• in the US/Canada, https://suicidepreventionlifeline.org/ or 1-800-273-8255) or a crisis line in your area
• head to the nearest emergency room.