FY22Q4 OKR Plan

Our objective this quarter was to:

Make providing an effortless customer experience a habit for each application engineer by consistently honoring our guiding principles and definitions of success while maintaining healthy work habits.

We measured this via the following key results:

• Anyone on the team will be able to review all open cases and say “yes” we are honoring our guiding principles and definitions of success at least 95% of the time when measured.
• All application engineers will have a sentiment of at least a 2 in at least 60% of the technical competency areas outlined in our technical competency matrix.
• All application engineers honor their weekly focus day at least 90% of the time and have taken about 20–30 days off by the end of the quarter (about 20 for those who started in June/July; about 30 for those who started in February/March).

We tracked our progress in our tracker and here is the end of quarter summary:

• We honored our guiding principles and definitions of success 96% of the time, achieving our intention for this key result.
• Application engineers have a sentiment of at least a 2 in 87% of the technical competency areas outlined in our technical competency matrix.
• Application engineers honored their weekly focus day 80% of the time and 83% of application engineers took about 20–30 days off by the end of the quarter (about 20 for those who started in June/July; about 30 for those who started in February/March). CS leaders now understand how to better coach application engineers to take time off and we very much solved the barriers to honor the focus day … landing at 80% instead of 90% was due to factors out of the team’s control due to COVID impact in the last month of the quarter.

To accomplish our OKR, we…